Shipping FAQs

Folder for adding Shipping FAQs articles

I need a copy of my invoice for my order. How do I go about with it?
We ship all packages with an invoice that can be found along with the product. If you need a copy of the invoice, we can email it to you.
Mon, 15 Nov, 2021 at 2:16 PM
International Shipping
At this time, ships within the US only.
Mon, 15 Nov, 2021 at 2:07 PM
What forms of payment do you accept? accepts Visa, MasterCard, American Express, Discover, JCB and Diner’s Club.
Mon, 15 Nov, 2021 at 2:09 PM
How long will it take for my order to arrive?
Please allow 24-48 business hours for processing of standard/ground delivery hours. If standard shipping is selected, please expect your order to arrive in ...
Mon, 15 Nov, 2021 at 2:09 PM
How do I track my order?
Once your order is carefully packed and shipped, you will be emailed the tracking information for your order. Please allow up to 24 hours from the arrival o...
Mon, 15 Nov, 2021 at 2:12 PM
Do you charge sales tax?
Sales tax is applied to orders shipping to New York, Illinois or New Jersey.
Mon, 15 Nov, 2021 at 2:20 PM
How do I update or cancel my order?
If you wish to cancel or edit your order, please contact customer service as soon as possible by sending email to We will do al...
Mon, 15 Nov, 2021 at 2:21 PM
I’ve received my order but I have questions. How can I contact you?
You can contact us by sending email to Please know that our hours are Monday – Friday 9am – 5pm ET. We have limited hours on S...
Mon, 15 Nov, 2021 at 2:22 PM
My shipping address is wrong! How can I update it?
If you contact us regarding an address change within 48hrs of placing an order, we will do our best to update the shipping information and redirect the pack...
Mon, 15 Nov, 2021 at 2:24 PM
Where’s my stuff?
If your tracking information shows that your package was delivered, but you cannot find it (1) Verify the shipping address, (2) Look for a notice of attempt...
Mon, 15 Nov, 2021 at 2:25 PM