If you contact us regarding an address change within 48hrs of placing an order, we will do our best to update the shipping information and redirect the package. If we are unable to update the shipping information, we will send a replacement order to the updated shipping address. If more than 48hrs have elapsed from the time the order was placed, we cannot guarantee any changes made to the shipping information. Once we pack and ship an order, the package is unfortunately out of our hands and with the delivery courier. As a result, you will need to file a claim with the USPS by clicking this link https://www.usps.com/help/claims.htm