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Getting started with us
Orders and refunds
I need a copy of my invoice for my order. How do I go about with it?
What forms of payment do you accept?
How long will it take for my order to arrive?
How do I track my order?
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Where can I purchase Catrice Cosmetics?
When is Catrice coming to Canada?
Are Catrice products tested on animals?
How does Catrice keep its prices so low?
How can I sign up for Catrice emails?
What is your return policy?
What do I do if I receive an order with broken or missing products?
Does Catrice test on animals?
What does the law have to say about “testing on animals”?
Where does Catrice stand on animal testing?
Does Catrice test raw materials on animals?
I’ve read several blogs that claim that Catrice does test on animals. Is this true? Or have you tested on animals in the past?
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Product Focused Assortment
Why has my favorite product been discontinued?
Why can’t I find certain products that I’ve seen in Europe?
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